Frequently Asked Questions

Everything you need to know about Keraki Atelier candles, from composition and fragrance to delivery and care.

About Our Candles

Keraki Atelier candles are made from a proprietary blend of vegetable soy and coconut wax, chosen to provide an even burn and a pleasant olfactory experience. Each candle is hand-poured in small batches in our studio in Romania.

We use carefully selected fragrance oils, free from phthalates and parabens, to create complex and memorable olfactory compositions. Each fragrance is chosen for its distinct character and the experience it offers.

A 200 g candle has an estimated burn time of up to 55 hours, under proper conditions of use and maintenance.

Our candles are designed to provide a pleasant fragrance diffusion in the space where they are used. The perceived intensity may vary depending on the size of the room, ventilation, and personal olfactory preferences.

Yes. The minimalist design and carefully chosen packaging make Keraki Atelier candles a perfect choice for a gift with personality, whatever the occasion.

Use and Maintenance

On the first use, let the candle burn long enough for the top layer of wax to melt evenly, almost to the edges of the container. This helps prevent tunneling and contributes to an optimal burn.

We recommend burning for a maximum of 4 consecutive hours. After this period, extinguish the candle and let it cool before the next use.

Yes. We recommend trimming the wick to approximately 5–6 mm before each lighting. A properly maintained wick helps ensure a stable flame and more even burning.

Make sure the candle is placed on a flat surface, away from drafts, and that the wick is trimmed to the appropriate length. Following the directions for use helps ensure a more even burn.

Orders and Payment

Choose your favorite fragrance, add the product to your cart, and complete your order by following the steps on the website. Once your order has been placed, you will receive a confirmation email with your purchase details.

At the Keraki Atelier store, payment is made exclusively online by bank card. You can use a Visa or Mastercard, and payment is processed at checkout.

Shipping and Returns

We offer two delivery options:

Home delivery: 18 lei.
Easybox delivery: 14 lei.

For orders over 250 lei, you get free delivery, unless other active promotions apply.

Orders are prepared and shipped as quickly as possible. Delivery times may vary depending on the destination and the courier service selected. The final shipping cost is displayed before completing the order.

Yes. You have the right to withdraw from the contract within 14 calendar days of receiving the order, without having to justify your decision.

To initiate the return, please complete the Return Form, also available at the bottom of the website, or contact us at contact@kerakiatelier.ro.

The return shipping cost is borne by the customer. If the product shows signs of use or damage beyond what is necessary to check its characteristics, legal provisions regarding the reduction in value may apply.

If the product arrives damaged, please contact us as soon as possible at contact@kerakiatelier.ro, attaching photos of the product and the packaging. We will review the situation and find a suitable solution.